At Gemini Marine, we value and respect the privacy of our clients, partners, and website visitors. We are committed to protecting the integrity and confidentiality of your personal information collected through our communication channels, including but not limited to our website. We use such information to enhance user experience and support our business operations.
This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Protection of Personal Information Act, 2013 (“POPIA”).
Gemini Marine is committed to ensuring that all personal information is collected and processed lawfully, fairly, transparently, and securely.
Information We Collect
We collect and process personal information to keep you informed about our products, services, and related developments.
Personal information is collected directly from you when you voluntarily provide your details. Where applicable, we will inform you which information is mandatory and which is optional.
We may also collect website usage information through the use of cookies, which enable us to gather standard internet visitor usage data to improve website functionality and user experience.
How We Use Your Information
We use personal information only for the purposes for which it was collected and agreed with you. Where required, information may also be retained for legal, compliance, or research purposes.
Personal information may be used for the following purposes:
- To collect and maintain contact details.
- To confirm and verify identity or authorised access for security purposes.
- To detect and prevent fraud, crime, money laundering, or other unlawful activities.
- To conduct market research, customer satisfaction surveys, or statistical analysis.
- For audit, compliance, and record-keeping purposes.
- In connection with legal proceedings or regulatory requirements.
Disclosure of Personal Information
We may disclose personal information to trusted service providers who assist us in delivering products or services, subject to appropriate confidentiality and security obligations.
We may also disclose personal information:
- Where required or permitted by law.
- Where disclosure is necessary to protect our legal rights or interests.
Information Security
Gemini Marine is legally obligated to safeguard the information that we have gathered and to prevent unauthorised access, use, or disclosure thereof. We continuously review and enhance our security controls and procedures to maintain the confidentiality and integrity of your personal information.
Our security measures include:
- Physical security safeguards.
- Computer and network security controls.
- Controlled access to personal information.
- Secure communication systems.
- Security requirements for outsourced services.
- Information retention and secure disposal procedures.
- Acceptable-use policies.
- Governance and regulatory compliance measures.
- Monitoring of access to and use of personal information.
- Incident detection, investigation, and response procedures.
Where third parties process personal information on our behalf, we impose appropriate contractual obligations to ensure the same level of security, privacy, and confidentiality that we are required to maintain.
Your Rights
Access to Information
You have the right to request access to the personal information we hold about you. Requests can be made using the contact details provided on our website. To protect your information, we will require proof of identity before responding to such requests.
Correction or Deletion of Information
You have the right to request that we update, correct, or delete personal information that is inaccurate, incomplete, or outdated. Verification of identity will be required before any changes are made. We encourage you to keep your personal information accurate and up to date.
Definition of Personal Information
In accordance with POPIA, “personal information” refers to information relating to an identifiable, living natural person, and where applicable, an identifiable, existing juristic person.
Contact Us
If you have any questions regarding this Privacy Policy, or if you believe that personal information we hold about you is incorrect or outdated, please contact us using the details provided on our website.
Physical Address
Unit 10C, Blackheath Park, Corner of Range and Station Road Blackheath, Cape Town, South Africa.